iStore | Apple Premium Reseller

You can also read our Webshop FAQs for more information about web orders and track their ETA.

These terms and conditions (“Terms”) govern the sale of products by iStore (“we,” “us,” or “our”) through our website istore.co.uk.

By placing an order on our website, you agree to be bound by these Terms. Please read them carefully before placing an order.

These terms are governed by English Law.

Ordering
Orders must be paid for in advance or shipment. We reserve the right to reject or cancel any order, for example, if there is a pricing error.

We’re unable to change your delivery address to a different one after an order is placed if you have paid with finance. For other orders this will be reviewed on a case by case basis.

Deliveries times are estimates only and may be effected by factors beyond our control.

Orders placed before 3pm Monday to Friday will be processed same working day. Orders placed on Saturday / Sunday and Bank holidays will be processed the next working day. It may take longer for your order to be processed during busy periods such as major product launches and the holiday season.

Once your order and payment has been processed we will email you confirmation and to advise that your order is ready for dispatch. Goods will be sent on a next business day using a tracked courier service. Your order may arrive in separate shipments as stock becomes available.

Missing order, late or damaged delivery:
If an item or order is missing or damaged you must notify webshop@istore.co.uk as soon as possible and within 48 hours of receiving the goods. One of our customer services team will then advise of the best resolution.

Cancellation and returns:
Please take care not to damage the cellophane and other packaging on products that you would like to return.

Customers must let us know within 14 days of receiving their goods that they want to cancel or return items, customers then must return the goods within 14 days once you have informed us. Refunds will then be processed within 14 days of receiving the goods back. Returns outside of 14 days may be subject to a restocking fee. Please note headphone & earphones cannot be returned unless they are faulty, due to hygiene reasons.

Business and education customers buying from Albion / iStore have different rights than consumers. We will always try to provide an amicable solution for any return, we will assess each request on a case by case basis.

To request an order cancellation or return something, please email webshop@istore.co.uk.

For hygiene reasons, AirPods, Beats and other headphone/earphone can only be returned if faulty, unless they are still sealed.

For Configure To Order devices as these are bespoke we, unfortunately, cannot accept cancellations or non-warranty returns.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

1. WHAT INFORMATION DO WE COLLECT?

Information automatically collected

In Short:  Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.

If you are purchasing goods or services online from us then we collection aditional information, such as but not limited to, 

Name, Address, Email Address, Phone Number, some basic financial information such as authorisation number or finance reference number.

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.  

The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).

Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system configuration information.

2. HOW DO WE USE YOUR INFORMATION?

In Short:  We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

To send administrative information to you. We may use your personal information to send you a product, service and new feature information and/or information about changes to our terms, conditions, and policies. 
To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention). 
To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract. 
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

We may process or share your data that we hold based on the following legal basis:
Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose. 
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests. 
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract. 
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). 
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short:  We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5. DO WE USE GOOGLE MAPS?

In Short:  Yes, we use Google Maps for the purpose of providing better service.

This Website uses Google Maps APIs which is subject to Google’s Terms of Service. You may find the Google Maps APIs Terms of Service here. To find out more about Google’s Privacy Policy, please refer to this link.

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short:  We may transfer, store, and process your information in countries other than your own.

Our servers are located in. If you are accessing our Website from outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see “WILL YOUR INFORMATION BE SHARED WITH ANYONE?” above), in and other countries.

If you are a resident in the European Economic Area, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short:  We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at dataprotection@albion.co.uk.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  You may review, change, or terminate your account at any time.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. 

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at dataprotection@albion.co.uk or by post to:

Albion Computers PLC

112 Strand, London, WC2R 0AG

Read our Cookie Policy Statement here

1. This Programme is offered by iStore / Albion Computers PLC, registered address is Albion Computers PLC, 112 Strand, London, WC2R 0AG (“iStore”), in conjunction with Klarna Bank AB whose address is Sveavägen 46, 111 34 Stockholm (the “Bank”) and Tech Data Ltd. with the company number 01691472, and the registered address of Redwood 2 Crockford Lane, Chineham Business Park Chineham, Basingstoke, Hampshire, RG24 8WQ (“Trade-in Partner”).
2. The Easy Upgrade Programme is available to eligible customers and consists of the purchase of an eligible Apple product (the “Product”) which includes:
   1. iPhone;
   2. iPad; and
   3. Mac.
3. Associated Accessories. The accessories offered by iStore that are associated with your Product (“Associated Accessories”) may be purchased under a separate Easy Upgrade finance arrangement and these terms shall apply to such purchases and the term “Product” shall be deemed to include Associated Accessories in such cases. Any finance arrangement entered into for Associated Accessories shall continue for the duration of the Usage Period. Associated Accessories are not eligible for the Upgrade Option (see clause 2) and therefore are not returnable and become your property upon full payment of the Instalment Loan.
4. Finance Periods. The Finance Period is the length of time from when you commence with an Instalment Loan until the conclusion by either of the options at clause1.5 (“Usage Period”). Within the Easy Upgrade Programme iStore offers a range of Finance Periods for you to choose from.
5. Usage Period. The Usage Period is a duration of time shorter than the Finance Period which is calculated by us and notified to you at the beginning of the Easy Upgrade Programme. You may be offered a choice of Usage Periods. iStore does not advise on the suitability of different Usage Periods and selection of a Usage Period offered by us is at your sole discretion. Once the Usage Period has come to an end you must decide whether to:
   1. proceed with the remaining payments due under the current Finance Period until conclusion of the Finance Period, at the end of which you will own the Product; or,
   2. trade-in the Product (excluding any Associated Accessories); or
   3. begin a new Finance Period (see Upgrade Option at clause 2).
6. Missed Payments. If you missed a payment of your Instalment Loan then your Usage Period may be extended by the period for which payment was missed.
7. Instalment Loan. You will be required to apply for and enter into an instalment loan (“Instalment Loan”) with a promotional 11.15% Annual Percentage Rate (“APR”) for the Finance Period you have chosen, for the price of the eligible Product. The APR for any Associated Accessories is 11.9%. You will enter into the Instalment Loan with iStore’s finance partner, Klarna Bank AB (“Bank”). Additional terms and conditions required by the Bank apply.
   1. UK bank account. To enrol in the Easy Upgrade Programme you will need a valid and eligible UK bank account. Your use of your bank account is subject to the terms and conditions in your bank account agreement.
   2. UK resident. To enrol in the Easy Upgrade Programme you must be at least 18 years old and have been a UK resident or registered with a BFPO for the last three (3) years.
   3. Taxes. All applicable taxes due on the purchase of the Product are included in your instalment payments.
   4. Subsequent Instalment Payments. At the time of purchase, you will set up a direct debit to pay the monthly instalments towards your Instalment Loan and your bank account will be automatically charged monthly by the Bank.
   5. Bank Account Interest and other fees. You will be charged APR on the Instalment Loan. The Bank has a base APR of 18.9%. Your bank account may charge you interest or other fees under the terms and conditions of your bank. It is your responsibility to confirm this with your bank.

• UPGRADE OPTION

  1. 1. By using the Easy Upgrade Programme, you may become eligible to upgrade to a new eligible Product (“Upgrade Option”) as set out below.
     2. Conditions for Upgrade Option. You may exercise your Upgrade Option to purchase a new eligible Product, if all of the following conditions are satisfied:
        1. you have come to the end of or exceeded the Usage Period;
        2. your account with the Bank is in good standing under the terms of your Instalment Loan and all payments have been received without any issue; and
        3. your Product meets the requirements of condition set out at clause 2.8.
     3. Eligible Product Availability Upgrading to a new eligible Product is subject to its release and availability at the time you exercise your Upgrade Option. Depending on the eligible Product model and Associated Accessories chosen, your monthly instalment payment may change.
     4. Exercising your Upgrade Option. To exercise your Upgrade Option you must clear all payments due on your Instalment Loan. This can be done by
        1. trading in your Product in accordance with these terms, as directed by iStore (subject that you may need to pay further amounts); and
        2. enter in to and agree to the Easy Upgrade Programme terms set out at that time.
     5. Timing. You may exercise your Upgrade Option at any time after the Usage Period has ended or payments due during the Usage Period have been made.
     6. Termination of Original Instalment Loan after Exercising Upgrade Option. Upon successfully exercising your Upgrade Option, the Trade-In Partner will pay a value up to the remaining balance due under your original Instalment Loan on your behalf to the Bank. You may be required to continue to make payments or make a single payment to the Bank to exercise your Upgrade Option (dependant on the state of the Product).
     7. Prompt Return of Product. If you exercise your Upgrade Option you must return your original Product in suitable condition, as directed by iStore, before your new Instalment Loan can begin. Your original Instalment Loan will continue until the new Instalment Loan can begin and as such you will be responsible for the remaining instalment payments.
     8. Condition of Product on return. Your Product must be in good physical and operational condition when exercising your Upgrade Option as determined solely by iStore. For a Product to be considered in good physical and operational condition, the Product must meet the following criteria:
        1. power on and hold a charge;
        2. have no functional faults found;
        3. have an intact and functioning display, ports, speakers, cameras and input methods (including capacitive input, trackpad, buttons and keys, as appropriate);
        4. displays should have no distortion or discolouration;
        5. have no breaks, cracks, chips, deep scratches or excessive wear; and
        6. have activation lock and any account locks or restrictions removed/disabled (you may be asked to disable at the time of upgrade);

  If your Product is Mac then the following criteria also applies:

  1. the desktop, setup display or Disk Utility display must be seen and inspected by an individual appointed by iStore;
  2. no distortions or discolouration of the display or screen glass;
  3. have no severe scratches on top or bottom enclosure deeper than 3mm;
  4. have no dents larger than 13mm in length and larger than 6mm deep (3mm deep in corners); and
  5. provide the original charger, power cable, keyboard, mouse and any other peripherals provided with the Product when it was purchased in working condition.
  1. If, in either iStore’s or the Trade-in Partner’s opinion, the Product does not meet the criteria as set out above then iStore may offer a cost for repair of the Product to meet the criteria or you may accept a reduced value for the Product when exercising the Upgrade Option. Please note that this means the Product value may not settle the outstanding balance due to the Bank and further payments may be required.
  2. Lost or Stolen Product. If your Product is lost or stolen, you will not be eligible for the Upgrade Option. In the event your Product is lost or stolen, contact iStore at Contact Us.

• OWNERSHIP OF PRODUCT

  1. You do not own the Product until all Instalment Loan payments have been made and you choose not to exercise your Upgrade Option.
  2. If you exercise the Upgrade Option you will disclaim any further right or interest in and to the Product.
  3. iStore may amend or supplement the terms and conditions that govern the trade in of your Product.

• DATA ON THE PRODUCT

  You are solely responsible for removing all data, including confidential and personal data, from the Product prior to the trade-in. It is your sole responsibility to back-up any files or data from your Product that you wish to retain prior to trading-in your Product. Data back-up or recovery is not a part of the Easy Upgrade Programme and iStore does not accept any responsibility or liability for any lost files or data.

• Return of product After Exercising Upgrade Option

  Should you exercise the Upgrade Option and subsequently return your new, upgraded Product, the Product that you traded in will not be returned to you.

• IDENTITY CHECKS

  Before you can enrol in the Easy Upgrade Programme, your identity must be verified by the Bank to their satisfaction.

• GENERAL

  1. The Easy Upgrade Programme is available to eligible end-user customers only and credit checks will be required. The Easy Upgrade Programme is not for business or educational use.
  2. An eligible Product is a Product that is designated for inclusion in the Easy Upgrade Programme by iStore.
  3. The Easy Upgrade Programme cannot be combined with any other promotions, discounts, or offers, unless specifically provided for in the terms and conditions in that relevant offer.
  4. Enrolment limits may apply, for example, only one Instalment Loan may be allowed per person.
  5. By enrolling in the Easy Upgrade Programme, you understand and agree that iStore, any trade-in partner and the Bank, may collect, process, transmit, maintain, share, and use certain of your personal information, such as your name, mailing address, email address, and information related to your loan and loan status, in order to perform the service and support obligations under your Easy Upgrade Programme. You may receive periodic Easy Upgrade Programme-related texts, emails, or other communications from iStore, such as notices regarding expiration of your account, upgrade eligibility, and changes to the Easy Upgrade Programme Terms & Conditions. You may also receive requests to participate in surveys related to the Easy Upgrade Programme. At all times iStore will treat your information in accordance with the iStore Privacy Policy. Any information collected by the Bank will be subject to their privacy policies.
  6. If any provision (or part of any provision) of these Terms & Conditions is found to be illegal, invalid or unenforceable under any applicable law, such term shall, insofar as it is severable from the remaining terms, be deemed omitted from these Terms & Conditions and shall in no way affect the legality, validity or enforceability of the remaining terms.
  7. You should keep copies of these Terms & Conditions and any sales receipt or other materials relevant to your purchase of the Product and Instalment Loan for your records. iStore reserves the right to substitute, change, cancel or add to any part of these Terms & Conditions at any time, including terminating the Easy Upgrade Programme. The most current Terms & Conditions will be available on iStores website. In the event the Easy Upgrade Programme is terminated, you will still be responsible for any outstanding balances due under the terms of your Instalment Loan with the Bank.
  8. Easy Upgrade Programme may not be available in all locations.
  9. Easy Upgrade Programme eligibility and approval is not transferrable.
  10. If you have any questions or complaints about the services, please contact us. You can telephone our customer service team at Contact Us. Alternatively, please speak to one of our staff in store.
  11. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
  12. For questions about your Instalment Loan or your application, please contact the Bank at Contact Us.

• Estimated time for repair (ETFR) depends on the chosen service type and is subject to parts availability.
• Albion does not take any responsibility for damage or data loss which may occur during transportation. Data backup by the customer is strongly recommended as Albion do not accept any responsibility for any data loss during the repair.
• All repaired/replaced parts will carry a 90 days warranty from the date of completion unless it has been stated otherwise.
• Any warranty equipment booked in for repair must be accompanied by a copy of the original purchase receipt or proof of warranty otherwise the job will be chargeable. Anything deemed as accidental will be classed as a non-warranty repair. Non-Warranty repairs will have a chargeable Service fee of £75 + VAT. The service fee is non-refundable unless the repair is covered by Apple’s R.E.P
• All written quotations for repair are valid for 14 days from the date given unless otherwise stated.
• Payment is due in full on collection unless a credit account has been opened with a company in which payment is due within 30 days of invoice date. iOS devices payment is due in full, upfront.
• Collection of equipment must be done within 30 days of work completion. You will be informed in writing at the above address when the work is complete. A £5 per day storage charge will be incurred for equipment not collected within 30 days. Equipment not collected within 60 days will be disposed of by Albion.
• Except as expressly stated in the terms of warranty no liability is accepted in contract or otherwise for any loss, damage, expense or injury of any kind whatsoever, consequential or otherwise sending out or in connection with the installation, use or failure of the goods or any defect in them from any other cause and whether or not due to the acts or omissions of the company, its employees, agents or contractors.
• All charges are quoted excluding VAT.
• Unless specified on the job sheet above, it is assumed that the specification of theequipment is the minimum standard configuration. No responsibility is taken or accepted by Albion for any additional equipment that is not specified on the job sheet, such as but not limited to RAM and expansion cards.
• All equipment listed on the job sheet must be accompanied by proof of purchase. This not only includes the basic equipment but also applies to all additional equipment including but not limited to RAM.
• While all reasonable care will be taken, Albion do not take responsibility for superficial damage to the equipment such as scratching that may occur during the repair.
• Apple Service Tool kit will be run on your machine. This sends data to Apple in relationship to the following: Diagnostic test results, information about the hardware configuration and Information about the operating system and iLife Applications installed on any Hard Disk that are detected and checked. The log files are stored locally for a limited amount of time only. This information will not be passed onto 3rd party companies.
• Unless specified all quotes provided are for exchange pricing and any faulty part(s) is/are returned to Apple as part of the repair process.

• Trade In – Terms & Conditions

   

  TRADE IN

  This Programme is offered by iStore / Albion Computers PLC, registered address is Albion Computers PLC, 112 Strand, London, WC2R 0AG (“iStore”), in conjunction with Tech Data Ltd. with the company number 01691472, and the registered address of Redwood 2 Crockford Lane, Chineham Business Park Chineham, Basingstoke, Hampshire, RG24 8WQ (“Trade-in Partner”).

   

  The Trade In Programme is available on eligible Apple products (the “Product”) which includes:

  • iPhone;
  • iPad; and
  • Mac.

   

  In order to get the full balance quoted, your device condition must meet the following criteria: 

   

  • the desktop, setup display or Disk Utility display must be inspected by an individual appointed by iStore;
  • no distortions or discolouration of the display or screen glass;
  • have no severe scratches on top or bottom enclosure deeper than 3mm;
  • have no dents larger than 13mm in length and larger than 6mm deep (3mm deep in corners); and
  • provide the original charger, power cable, keyboard, mouse and any other peripherals provided with the Product when it was purchased in working condition.
  • If, in either iStore’s or the Trade-in Partner’s opinion, the Product does not meet the criteria as set out above then iStore may offer a cost for repair of the Product to meet the criteria or you may accept a reduced value for the Product when exercising the Upgrade Option. Please note that this means the Product value may not remain as quoted.

   

  DATA ON THE PRODUCT

  You are solely responsible for removing all data, including confidential and personal data, from the Product prior to the trade-in. It is your sole responsibility to back-up any files or data from your Product that you wish to retain prior to trading-in your Product. Data back-up or recovery is not a part of the Easy Upgrade Programme and iStore does not accept any responsibility or liability for any lost files or data.

  ONLINE VALUATION

  Our online valuation calculator gives an estimated trade in value based on the description/ condition of your device, if this description does not match the condition of the device when received, iStore reserves the right to adjust the quote price or decline the trade in upon device inspection.

  What can I trade in? 

  Any Mac, iPad or iPhone can qualify for trade-in, it just has to meet the qualifying criteria outlined above. Unfortunately, we are unable to accept any device that has been engraved/personalised for trade-in.

  Is it ok if my device is engraved?

  Yes. You will be required to agree to the terms and conditions when completing your trade-in at your local iStore. 

  Will I be required to agree to anything?

  Yes. You will be required to agree to the terms and conditions when completing your trade-in at your local iStore.

  Will my online valuation be the same when I visit my local iStore?

  Your online and in-store valuations may vary.

   

   

  iStore reserves the right to refuse to trade in any Product at their sole discretion. Once you trade in your Products to iStore, the ownership will be transferred to iStore. You also warrant that you are the rightful and legitimate owner of the product or have been authorised to trade in the product and that the product is free from any encumbrances or third party claims. In case the Products are later found out to be stolen, or counterfeit, we reserve the right to pursue legal remedy and/or cancel the trade in. Please note stolen or counterfeit devices will not be destroyed and therefore not returned to the seller.

   

  Please note that prices quoted on our website are subject to change based on device condition. It is the sole responsibility of the Customer to ensure that any device traded in is clear of any personal information. The Customer will use all reasonable measures to wipe/erase the data on the device or any additional storage device included in that device. 

   

  If a purchase exceeds the redeemers voucher balance, the remaining amount must be paid by cash or any other payment method accepted by iStore.

  iStore does not take any responsibility for damage or data loss which may occur during transportation. Data backup by the customer is strongly recommended as iStore does not accept any responsibility for any data loss during the repair.

   

  The Customer warrants that any goods traded in by the Customer are the Customer’s absolute and unencumbered property and the Customer agrees that any such items will become the absolute property of iStore free from all charges, liens and encumbrances from the date on which iStore takes possession of the goods and until such time risk of loss, damage or deterioration to the goods shall remain with the Customer.

• These terms of use (together with the documents referred to in it) tell you (whether as a guest or a registered user) the terms of use on which you may make use of this website, which is owned and controlled by iStore / Albion Computers PLC (“our site”). Use of our site includes accessing, browsing, or registering to use our site.

  Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site.

  Some of the sections in these terms apply solely to consumers or businesses, these sections are marked as such, otherwise all terms apply to everyone who visits our site.

  By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

  If you do not agree to these terms of use, you must not use our site

  Who we are

  We are iStore / Albion Computers PLC (“We”, “Our” or “Us”). We are registered in England and Wales with company number 02043116. Our registered office is at 112 Strand, London, WC2R 0AG

  Applicable law

  If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

  If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

  Limitation of our liability

  Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

  To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

  We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

  We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

  We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

  If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

  If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes. If you do, our liability to you shall be limited as if you were a business user (see above) and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  Other applicable terms

  These terms of use refer to the following additional terms, which also apply to your use of our site include:

  • Our Privacy Policy, here, which sets out the terms on which we process any personal data we collect from you or that you provide to us. It also provides information about the cookies on our site. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy & Content Standards, here, which sets out how you can and cannot use our site, including the use of interactive features, our responsibilities to you, and the penalties for breaching the policy.
  • Any other agreements you enter into with us.

  Changes to our site

  We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

  We do not guarantee that our site, or any content on it, will be free from errors or omissions

  Accessing our site

  Our site is made available free of charge.

  We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

  You are responsible for making all arrangements necessary for you to have access to our site.

  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

  Your account and password

  If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

  We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

  If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. 

  Intellectual property rights

  We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

  You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

  Our status and that of any identified contributors as the authors of content on our site must always be acknowledged.

  You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

  If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

  No reliance on information

  The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

  Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site is accurate, complete or up-to-date.

  Viruses

  We do not guarantee that our site will be secure or free from bugs or viruses.

  You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

  You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

  You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

  Linking to our site

  We allow links to our site to be shared via social media, provided that they comply with our Acceptable Use Policy and Content Standards included in these terms.

  Other than for social media use you must not:

  • establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  • establish a link to our site in any website that is not owned by you.
  • frame our site on any other site, nor may you create a link to any part of our site other than the home page.

  We reserve the right to withdraw linking permission without notice.

  The website in which you are linking must comply in all respects with our Acceptable Use Policy and Content Standards.

  If you wish to make any use of content on our site other than that set out above, please contact us. 

  Third party links and resources in our site

  Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

  We have no control over the contents of those sites or resources and do not guarantee that those sites will adhere to our Acceptable Use Policy or Content Standards.

  Changes to these terms

  We may revise these terms of use or any policy referred to in them at any time by amending this page or that policy.

  Please check this page and our policies from time to time to take notice of any changes we made, as they are binding on you.

• The iStore guarantee gives you 2 years warranty cover from the purchase of your Mac, iPad or iPhone & Apple Watch

  During the first year, the device is also covered by the standard Apple warranty.

  What if your Mac, iPad or iPhone develops a fault?

  As an Apple Authorised Service Provider we are best placed to care for your device.

  In the unlikely event a hardware problem occurs, please visit your nearest iStore. The team will then diagnose the issue and if required, arrange for its onward transfer to our engineering team for repair or replacement.

  Any claims under this guarantee will require the serial number of the device and the original date of purchase from your receipt.

  What if we cannot repair the item?

  If we cannot repair the item we will replace it with an item of equivalent specification. If an item of equivalent specification is unavailable, we will work with you to seek a suitable settlement. We will always endeavour to find a resolution that you are satisfied with.

  What is not included?

  There are some specific exclusions from the guarantee:

  • Devices used commercially or purchased by a business or educational organisation.

  • Devices sold as clearance or ex-demo, unless explicitly stated.
  • Repair costs caused by external factors, such as computer viruses, faulty software (including the operating system), theft and weather.
  • Depleted or consumed batteries.
  • Accidental / deliberate damage. e.g. if the product is dropped or has liquid spilt onto it.
  • Cosmetic items, such as scratches, dents, corrosion or discolouration.
  • Any consequential loss suffered as a result of not being able to use the product, or any loss / replacement value over and above the purchase price of the original item.
  • Recovery and or compensation for data loss.
  • Issues that have resulted from the failure to follow the manufacturers operating instructions.
  • Shipping or transportation costs. Products must be returned to an iStore. We are unable to collect or return directly to a customer’s address.
  • Any work carried out by a 3rd party company cannot be charged back to iStore. Work carried out by a non Apple Authorised Service Provider will invalidate the guarantee. All faults must be reported and returned to iStore directly.
  • Free telephone technical support is not included in this guarantee. If you require assistance, please visit your nearest iStore. Chargeable support is available upon request.
  • After the first year, consumables such as external power chargers and cables are excluded from the iStore guarantee but may be covered by EU consumer law.
  • The guarantee is non-transferable and only covers devices bought from iStore / Albion Computers PLC in the UK.
  • This guarantee does not affect your statutory rights. 

If you purchased from an iStore on the high-street and are unhappy please speak to the store manager in the first instance. If having spoken to the in-store manager and you are still not satisfied, please contact our head office team. Purchases from our online store should go webshop team at head office.

Customer Service Team: customerservice@istore.co.uk
Webshop Team: webshop@istore.co.uk