iStore Warranty
Relax, we’ve got it covered.
2 Year warranty for your new Mac, iPad, iPhone, Apple Watch, HomePod & AirPods*
iStore | Apple Premium Reseller
iStore
Our 2 year guarantee goes further than most and we include it free of charge with every new Mac, iPad, iPhone & Apple Watch, HomePod or AirPods purchased from iStore.
The iStore guarantee gives you 2 years warranty cover from the purchase date of your device. During the first year, the device is also covered by the standard Apple warranty.
What is not included in our
2 Year warranty?
There are some specific exclusions from the warranty.
The guarantee is non-transferable and provides services for goods bought and used in the UK only.
This guarantee does not affect your statutory rights.
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Why Choose iStore?
At iStore, we are dedicated to everything Apple. We go above and beyond to ensure every customer gets the most out of their Apple device.
The easy way to upgrade.
0% finance is now available with your new Mac, iPad, iPhone 15 Pro and Apple Watch Ultra 2.
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Upgrading is more rewarding than ever.
The iStore Warranty
Our 2 year warranty is included for free.
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Service and Support
iStore is an Apple Premium Reseller and Apple Authorised Service Provider. We have over 35 years experience in supplying and supporting Apple technology.
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Terms and Conditions
The iStore guarantee gives you 2 years warranty cover from the purchase of your Mac, iPad or iPhone & Apple Watch. During the first year, the device is also covered by the standard Apple warranty.
What if your Mac, iPad or iPhone develops a fault?
As an Apple Authorised Service Provider we are best placed to care for your device.
In the unlikely event a hardware problem occurs, please visit your nearest iStore. The team will then diagnose the issue and if required, arrange for its onward transfer to our engineering team for repair or replacement.
Any claims under this guarantee will require the serial number of the device and the original date of purchase from your receipt.
What if we cannot repair the item?
If we cannot repair the item we will replace it with an item of equivalent specification. If an item of equivalent specification is unavailable, we will work with you to seek a suitable settlement. We will always endeavour to find a resolution that you are satisfied with.
What is not included?
There are some specific exclusions from the guarantee:
• Devices used commercially or purchased by a business or educational organisation.
• Devices sold as clearance or ex-demo, unless explicitly
• Repair costs caused by external factors, such as computer viruses, faulty software (including the operating system), theft and weather.
• Depleted or consumed batteries.
• Accidental / deliberate damage. e.g. if the product is dropped or has liquid spilt onto it.
• Cosmetic items, such as scratches, dents, corrosion or discolouration.
• Any consequential loss suffered as a result of not being able to use the product, or any loss / replacement value over and above the purchase price of the original item.
• Recovery and or compensation for data loss.
• Issues that have resulted from the failure to follow the manufacturers operating instructions.
• Shipping or transportation costs. Products must be returned to an iStore. We offer a chargeable Mail-In service for Mac, iPad and iPhone. The Mail-In service covers all return shipping costs.
• Any work carried out by a 3rd party company cannot be charged back to iStore. Work carried out by a non Apple Authorised Service Provider will invalidate the guarantee. All faults must be reported and returned to iStore directly.
• Free telephone technical support is not included in this guarantee. If you require assistance, please visit your nearest iStore. Chargeable support is available upon request.
• After the first year, consumables such as external power chargers and cables are excluded from the iStore guarantee but may be covered by EU consumer law.
• The guarantee is non-transferrable and only covers devices bought from iStore / Albion Computers PLC in the UK.
• This guarantee does not affect your statutory rights.
Due to current demand, Our service technicians are working on an appointment only basis.
We are releasing new appointments daily if none are available please check back later.
Mac repair costs can vary significantly depending on the issue, model, and required parts, which is why we can’t provide an accurate estimate without inspecting your device first.
We charge a £45 inspection fee, covering the initial diagnostic, troubleshooting, and evaluation carried out by our Apple-certified technicians.
If you proceed with the repair, an additional charge of £45 may apply for labour and parts fitting.
Should you choose to upgrade to a new Mac instead, the £45 fee will be credited towards your purchase within 14 days.
Please note, the inspection fee is non-refundable if you choose not to go ahead with a repair or upgrade.
